Chatbot to mediate the communication between bolivian moms and the public school where their children study.
Persona: Bolivian mom with 5 year old children. Came to Brazil to work as dressmaker at the Bom Retiro area. Works long hours and has a hard time with the language and with monitoring her kid’s school routine.
Challenge: Integrate public schools with immigrant families that inhabit the central region of São Paulo. Many mothers are not fluent on Portuguese, so their kids end up being their communication link with the school.
Solution: Produce a series of videos recorded by the kids to serve as verbal communication where school and family exchange knowledge, solve doubts and answer the daily issues about the kid’s education with the help of chatbots to deliver these contents to the moms.
UPWIT Team Review: Here we share our first impressions on each solution, in order to spark new conversations, obtain specialised counselling or help you build upon these ideas:
What we like most about this idea:
- It does respect an already existing dynamic between the mothers, the children and the school.
Needs further thoughts / Concerns:
- Leaving children videos available to a whole platform (chatbots) can be a bit complicated, their image shall be protected in some way.
Jorge Seiki Teruya